Customer Service Survey

    Reason for your visit or call:

    Please rate the level of service you received:

    Wait time for assistance:

    Professionalism and helpfulness:

    Knowledge of staff:

    Staff listened to my concerns:

    Staff treated me in a fair manner:

    What did you like the most about the service you received, and how could our service be improved?

    If your visit or call was due to a protest or value question, are you satisfied with your value?


    Would you like someone to contact you regarding the level of service you received?


    Your Full Name:

    Your Email:

    Contact Information
    105 Diamond Loch Road
    Gilmer, TX 75644
    Monday - Friday 8:00 a.m. - 4:30 p.m.
    Chief Appraiser
    Amanda Thibodeaux RPA, CCA
    Tax Offices

    Upshur County Tax Office

    Assessor/Collector Luana Howell
    215 N Titus
    Gilmer TX 75644
    903-843-3083 fax

    Gladewater Tax Office

    Assessor/Collector Trecia Turner
    167 N. Mill
    PO Box 1688
    Gladewater TX 75647
    903-845-6994 Fax